General FAQs
1. How do I place an order?
- Browse the website, add items to your shopping bag, and proceed to checkout by entering your payment and delivery details.
2. Does NET-A-PORTER have a mobile app?
- Yes, the NET-A-PORTER app is available on iOS and Android, offering an easy way to shop on the go.
3. Are the items authentic?
- NET-A-PORTER guarantees the authenticity of all products sold.
Payment
1. What payment methods are accepted?
- They accept major credit and debit cards, PayPal, Apple Pay, and other local payment methods depending on your region.
2. Is payment secure?
- Yes, NET-A-PORTER uses SSL encryption to ensure secure transactions.
Shipping
1. What shipping options are available?
- Options include standard, express, and same-day delivery (in select cities).
2. How can I track my order?
- Once shipped, you’ll receive an email with a tracking link. You can also track orders via your account.
Returns and Refunds
1. Can I return an item?
- Yes, returns are typically accepted within 28 days of receipt, provided the item is in its original condition.
2. How do I initiate a return?
- Log into your account, go to the “Orders” section, select the item you wish to return, and follow the instructions.
3. How long do refunds take?
- Refunds are processed within 14 days of receiving the returned item.
Account Management
1. Do I need an account to shop?
- No, but creating an account lets you track orders, save addresses, and manage returns easily.
2. How do I reset my password?
- Use the “Forgot Password?” link on the login page to reset your password.
Customer Service
1. How can I contact NET-A-PORTER?
- You can reach them via email, live chat, or phone. The contact details vary based on your location and are available on their Contact Us page.
2. Is customer support available 24/7?
- Yes, their support team is available round the clock.
